Overview
Because Holtz Spot LLC provides digital software access and related customer support automation services through Customer Support Automation Suite, our refund policy is designed to be fair while recognizing that access, onboarding or configuration may begin soon after an order is placed.
Refund Requests
You may request a refund within 30 days of receiving your order by contacting us at support@customersupportautomationsuite.com with your order number, email address used at checkout and the reason for your request.
When a Refund May Be Approved
A refund may be approved if the order has not yet been started, the purchased digital service or access was not delivered as described, or a technical issue prevents delivery and we are unable to resolve it.
When a Refund May Be Limited or Denied
Refunds may be limited or denied when account access has already been provided and used, configuration or onboarding work has been completed, included usage has been consumed, the request is based on a change of mind after work has started, or the customer provided incomplete or incorrect information.
Partial Refunds
If setup or service work has already started but has not been fully completed, a partial refund may be considered depending on the amount of work already performed, access already provided and the package purchased.
Digital Product Returns
Digital services and online access cannot be physically returned. If there is an issue with your order, we may offer troubleshooting, corrected access, configuration changes, a partial refund or another reasonable solution.
Processing Approved Refunds
If a refund is approved, it will normally be returned to the original payment method. Processing times may vary depending on your bank, card provider or payment processor.
Contact Information
Company Name: Holtz Spot LLC. Site Name: Customer Support Automation Suite. Email: support@customersupportautomationsuite.com. Phone: (866) 913-1439. Location: 1449 West Nine Mile Rd Ste 13 #236, Pensacola, FL 32534.