Unified Support Across Multiple Customer Channels
Omnichannel Growth is a customer support package designed for growing teams that manage high conversation volumes across several communication channels. It brings customer requests into one unified workspace and helps direct each conversation to the appropriate team member.
The package includes five connected support channels and capacity for up to 10,000 support conversations. A unified omnichannel inbox gives authorized team members one place to review, organize, and manage requests received through the connected channels. Round-robin assignment helps distribute incoming conversations across available team members using a structured rotation. Intent-based routing can direct requests according to the topic, purpose, or category identified within each conversation.
Multilingual answer assistance helps team members prepare responses for customers communicating in different languages. Customer satisfaction collection allows teams to request feedback after selected interactions, while CSAT analytics provide an organized view of the collected responses. Guided onboarding sessions are also included to support the initial configuration of channels, routing preferences, team assignments, and core support settings.
What’s Included
✓ Five connected support channels
✓ Up to 10,000 support conversations included in the package
✓ Unified omnichannel inbox
✓ Round-robin assignment
✓ Intent-based routing
✓ Multilingual answer assistance
✓ CSAT collection and analytics
✓ Guided onboarding sessions
Best For
Omnichannel Growth is suitable for expanding businesses, established service teams, online operators, and customer support departments that need to manage customer requests across multiple channels while maintaining clear ownership and shared visibility.
Important Notes
This package includes five connected support channels and support for up to 10,000 conversations. The client must provide the required account access, channel details, team information, routing preferences, supported languages, and customer satisfaction settings needed for configuration.
Channel connections, assignment rules, routing categories, multilingual assistance, and CSAT settings are configured using the information and materials provided by the client. Additional channels, conversations, onboarding sessions, custom workflows, or configurations outside the listed package scope may be quoted separately.
