Clear Visibility into Support Topics, Delays, and Team Workload
Support Analytics Pro is a reporting and insight package designed for businesses that want a clearer view of the activity behind their customer support conversations. It helps teams identify recurring topics, response patterns, resolution trends, and workload distribution across their support operation.
The package includes analysis for up to 3,000 support conversations. Response and resolution dashboards provide a structured view of how conversations move through the support process, making it easier to review timing patterns and overall activity.
Topic and sentiment trends help organize conversations into meaningful themes and highlight changes in customer feedback over time. An agent workload overview provides visibility into conversation volume and distribution across team members.
Custom tags and saved views allow teams to organize information around their preferred reporting categories. CSV report export is also included, making it easier to review, store, or share selected support data.
Automation performance insights provide an overview of how configured support automations are being used. Priority email support is included for general questions related to the setup and use of the package.
What’s Included
✓ Analysis for up to 3,000 support conversations
✓ Response and resolution dashboards
✓ Topic and sentiment trends
✓ Agent workload overview
✓ Custom tags and saved views
✓ CSV report export
✓ Automation performance insights
✓ Priority email support
Best For
Support Analytics Pro is suitable for growing support teams, service businesses, online operators, and customer experience managers that want to better understand support volume, recurring topics, response patterns, and team workload.
Important Notes
This package includes analysis for up to 3,000 support conversations. The client must provide the required access, conversation data, reporting preferences, tag structure, and team information needed for setup.
Dashboards, saved views, topic categories, and automation insights are configured using the available support data and the information provided by the client. Additional conversations, custom reporting, advanced data preparation, expanded exports, or configurations outside the listed package scope may be quoted separately.
