Advanced Support Automation for Routing, Replies, Escalations, and Reporting
Pro Automation Suite is a customer support automation package designed for growing teams that need to coordinate higher conversation volumes across multiple support channels. It brings routing workflows, AI-assisted communication, service-level rules, team organization, and reporting into one structured support environment. The package includes three connected support channels and capacity for up to 5,000 support conversations. No-code routing workflows help direct incoming requests according to predefined conditions such as topic, priority, customer type, or assigned team.
AI-assisted reply suggestions help team members prepare responses more efficiently, while conversation summaries provide a concise overview of longer customer interactions. These features help users review context and continue conversations without manually reading every previous message. SLA and escalation rules help organize conversations according to configured response targets, priority levels, and internal escalation paths. Advanced tags and custom fields provide additional ways to categorize requests and record relevant customer or case information. A team performance dashboard provides a structured overview of support activity, conversation handling, and team workload. Priority support is also included for questions related to the configuration and use of the package.
What’s Included
✓ Three connected support channels
✓ Up to 5,000 support conversations included in the package
✓ No-code routing workflows
✓ AI-assisted replies and conversation summaries
✓ SLA and escalation rules
✓ Advanced tags and custom fields
✓ Team performance dashboard
✓ Priority support
Best For
Pro Automation Suite is suitable for growing businesses, established service teams, online operators, and customer support departments that need to manage larger conversation volumes through structured routing, collaboration, automation, and reporting.
Important Notes
This package includes three connected support channels and support for up to 5,000 conversations. The client must provide the required account access, channel details, team structure, routing preferences, service-level settings, escalation paths, and reporting requirements needed for setup.
Workflows, tags, custom fields, AI-assisted features, SLA settings, and escalation rules are configured using the information and materials provided by the client. Additional channels, conversations, workflows, custom configurations, or services outside the listed package scope may be quoted separately.
