One Shared Queue for Coordinated Customer Support
Team Support Hub is a customer support package designed for growing teams that need to manage customer requests from multiple channels through one organized workspace. It brings conversations, assignments, internal collaboration, and customer context together, helping team members coordinate their work from a clear shared queue.
The package includes two connected support channels and capacity for up to 1,500 support conversations. Incoming requests are collected in a shared team inbox, allowing authorized team members to review conversations, assign responsibility, update statuses, and track ongoing support activity.
Assignment and status rules help organize incoming conversations according to predefined conditions. Internal notes and mentions allow team members to exchange relevant information within a conversation without displaying those messages to the customer.
Business-hour automations can apply predefined actions or messages based on the operating schedule configured by the client. A customer history timeline provides an organized view of previous interactions, helping team members understand the context of each request before responding.
Team email support is also included for general questions related to the setup and use of the package.
What’s Included
✓ Two connected support channels
✓ Up to 1,500 support conversations included in the package
✓ Shared team inbox
✓ Assignment and status rules
✓ Internal notes and team mentions
✓ Business-hour automations
✓ Customer history timeline
✓ Team email support
Best For
Team Support Hub is suitable for growing businesses, service providers, online operators, and customer support teams that need to coordinate multiple team members across two connected support channels while maintaining shared visibility of customer conversations.
Important Notes
This package includes two connected support channels and support for up to 1,500 conversations. The client must provide the required account access, channel details, team information, business hours, and routing preferences needed for setup. Assignment rules, status rules, and business-hour settings are configured using the information provided by the client. Additional channels, conversations, custom configurations, or services outside the listed package scope may be quoted separately.
